Price Promise - Volume Discounts - Low cost delivery within 2 to 3 working days.
House Martin offer a next day delivery on 95% of the items listed. We do need time to pack your order, please ensure orders are made before 10am if required to be dispatched same day, as items need to be processed and packed in time for our carriers.
Low cost carriage. Standard carriage on orders is discounted at a flat rate of £20.00 ex vat. NMC products are £16.50 ex. vat. Samples and selected smaller products is lower still.
All deliveries are based on weekdays, please allow additional time for Northern Ireland, Scottish Highlands and Islands.
Although it is extremely rare for damage to occur during transit, please remember to check for any evidence of damage. It is your responsibility to check the contents of your package and notify the driver that you wish to decline delivery. Please report any damage to us within 24 hours so we can arrange for replacements to be sent. We cannot be liable for replacement of any broken pieces if they have been signed for in "Good Condition".
VERY IMPORTANT - PLEASE NOTE: To protect both the customer and the seller, when signing for goods do so as "UNCHECKED" or if DAMAGED by recording what has been damaged upon receipt. Not doing so will render any claim against the carrier as void. Our insurance cover is void once a parcel has been accepted without a clear written notification of damage or non-delivery of an item. ONCE THE COURIER LEAVES THE DELIVERY ADDRESS ALL INSURANCE COVER CEASES AND ANY REPLACEMENT ITEMS cannot be supplied free of charge.
Payment - All credit card transactions are subject to security clearance. On Line transactions are via a secure system and our staff do not have access to your card details, or security code. Telephone orders have to pass the same security procedures, and may be affected by any of the following:
1: Billing address differing from delivery address.
2: International deliveries were the billing address is outside of the United Kingdom.
3: Orders where the card billing address is a P.O.Box number.
4: Alerts where the card provider believes the use may not fit in with regular purchasing patterns.
Where shipments are made outside of the UK and card payments cannot be processed with the necessary security clearance we are will be happy to process your order subject to receipt of an international money transfer.
Our staff will be happy to pass you our bank details and IBAN number to process any payment.
International Shipping - We regularly send products to Europe and further afield. Please e-mail your enquiry advising us of the products and quantities required, and we will forward a quotation. Whilst we are happy to process international orders we are unable to accept liability for any import duties which may occur locally.
Refunds & Returns - Standard Products may be returned for refund or exchange, as long as they are returned within 14 days. However, after this it will be subject to agreement and a 20% re-stocking and handling charge. No returns can be accepted over one month.
Returned goods must be undamaged. We are not able to accept returns at our office address. Please request with your order number and we will advise which depot to return to. We can arrange collection at an at cost charge of £35 ex. vat.
Ordering products constitutes a legally binding contract, subject to UK law. We will not operate in any way which affects your statutory rights.
We will not divulge customer personal details unless required by law to do so. We do not sell contact details to third parties and we do not engage in junk mail, email or telephone marketing campaigns. Any and all information given to us is treated as confidential.
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The customer shall not violate Anti-Bribery legislation.
The customer shall at take relevant steps to ensure that no member of staff is involved in any practice which contravenes the Bribery act, or violate any relevant legislation.
It is the customerís duty to report any suspected infringement of this legislation by email as soon as such an act is brought to their attention.
It is the customerís duty to report any alleged financial inducement to the company as soon as is practically possible.
The customer must disclose their own anti-bribery policy as and when requested, and co-operate with the Police and House Martin on any suspected case when so required.
The customer must take appropriate steps to log all instances of bribery or suspected bribery for a period of up to six years from the date of any such activity.